Choose, connect, implement, and support the right communications system.

CKH engagements are scoped around the real environment, not a fixed bundle that ignores users, locations, workflows, integrations, and migration needs.

Therapy practices are a featured CKH specialty. These services are also available to other service based businesses and growing organizations that need dependable communication, better routing, connected systems, and ongoing support.

Service 01

Communications Strategy & Provider Advisory

For businesses evaluating providers, replacing an outdated system, dealing with recurring service problems, or unsure which platform fits.

Schedule a Consultation

Possible scope

Current system assessment and requirements discovery
Workflow and call flow analysis
Provider research and comparison
Platform recommendations
Migration planning
Budget and implementation roadmap

Possible scope

UCaaS and contact center configuration
Call routing and call flow design
New business numbers in the U.S., Canada, and Mexico, plus number porting and cutover planning
CRM integration, screen pops, and activity logging
SMS and messaging workflows
Workflow automation and practical AI processes
Testing, documentation, and employee training
HIPAA related requirements review, BAA coordination, and archiving setup when selected

Service 02

UCaaS Implementation, CRM Integration & Automation

For businesses launching a new communications platform or connecting phone, messaging, CRM, and workflow systems that currently operate in separate silos.

Request a Project Review

Service 03

Managed Communications & Optimization

For organizations that need ongoing administration, vendor coordination, troubleshooting, reporting, documentation, and system improvement.

Discuss Ongoing Support

Possible scope

User administration and moves, adds, and changes
Call flow updates and troubleshooting
Vendor coordination and escalation management
Reporting and usage review
System optimization and documentation
Employee support and training
Scheduled technology reviews

Core capabilities

The pieces needed to make communication work as one system.

VoIP & UCaaS

Platform guidance, configuration, user setup, and administration.

Call Flow Design

Auto attendants, queues, hunt groups, business hours, and escalation.

Numbers, Porting & Migration

Source new business numbers in the U.S., Canada, and Mexico; inventory existing numbers; coordinate documentation, testing, and cutover.

CRM Integration

Caller context, activity logging, records, tasks, and reporting.

Workflow Automation

Notifications, intake routing, missed call follow up, and handoffs.

Practical AI

Summaries, classification, routing assistance, and workflow support.

Training & Adoption

Clear handoff, documentation, and user onboarding.

Security, BAA & Archiving

Coordinate Intermedia BAA requests and configure selected access, retention, audit, and archiving options.

Need HIPAA supporting communications for a therapy practice?

Review Intermedia security, BAA, archiving, access control, and retention options with CKH before implementation.

Review HIPAA & Security